Terms of sale
General Terms and Conditions of Sale of the saireparis.com website
Last updated: October 2026
CONTENTS
Article 1 - COMPANY
Article 2 - GENERAL PROVISIONS
Article 3 - SALES POLICY
Article 4 - CHARACTERISTICS OF THE ARTICLES OFFERED
Article 5 – ORDERING PROCEDURE
Article 6 - PRICES
Article 7 - PAYMENT AND INVOICING
Article 8 - DELIVERY
Article 9 - RIGHT OF WITHDRAWAL
Article 10 - RETURNS AND CUSTOMER SERVICE
Article 11 - FORCE MAJEURE
Article 12 - USE OF THE WEBSITE
Article 13 - ARCHIVING AND PROOF
Article 14 - APPLICABLE LAW AND DISPUTE RESOLUTION
Article 15 – GUARANTEES
Article 16 – PERSONAL DATA
Article 17 – WEBSITE HOSTING
Article 18 – CHANGES TO THESE TERMS AND CONDITIONS
Article 1 – COMPANY
SABRE is a French simplified joint-stock company (SAS) with a share capital of 1,050,000 euros, whose registered office is located at 4 allée des Vergers, 78240 Aigremont, France. SABRE is registered with the Versailles Trade and Companies Register (RCS) under number 390 649 044 (NAF code 2571Z, intra-community VAT number FR 31 390 649 044).
SABRE manufactures, assembles and trades in household equipment articles and offers a distance selling service for these articles (hereinafter the "Article(s)") via its website https://saireparis.com (hereinafter the "Online Shop").
Article 2 – GENERAL PROVISIONS
The offer and sale of Articles to the customer on the Online Shop are governed by these General Terms and Conditions of Sale, which set out, in particular, the conditions of ordering, payment, delivery, handling of any returns of the Articles ordered, and the guarantees. These General Terms and Conditions of Sale may be consulted easily, freely and at any time by clicking on the "Terms and Conditions" link on the Online Shop, or simply by requesting them from SABRE. For any further information or contact, the customer may reach SABRE's Customer Service:
by clicking on the "Contact" link on the Online Shop,
by completing the online form: https://saireparis.com/pages/contact
by telephone on +33 (0)1 30 09 79 70, Monday to Friday, from 9 am to 12 pm and from 1 pm to 5 pm (Paris time),
by post: SABRE – Customer Service – 4 allée des Vergers, 78240 Aigremont, France.
Article 3 - SALES POLICY
3.1 By choosing to purchase SABRE Articles on the Online Shop, the customer expressly and irrevocably accepts the terms of these SABRE General Terms and Conditions of Sale.
3.2 These General Terms and Conditions of Sale prevail over any other general or special terms and conditions not expressly approved by SABRE.
3.3 SABRE reserves the right to modify its General Terms and Conditions of Sale. The applicable terms and conditions are those in force on the date the customer places the order.
Article 4 - CHARACTERISTICS OF THE ARTICLES OFFERED
4.1 The Articles offered are those shown on the SABRE Online Shop.
4.2 These Articles are offered while stocks last.
4.3 The photographs and descriptions of the Articles are as accurate as possible but cannot guarantee a perfect likeness with the Article offered, particularly with regard to colour shades and how they are rendered on the Online Shop.
In the event of any discrepancy or error, in particular of a technical or typographical nature, the Articles may be returned to SABRE in accordance with the procedure set out in Article 10 of these General Terms and Conditions of Sale.
Article 5 – ORDERING PROCEDURE
5.1 The languages available for placing an order for Articles on the Online Shop are French and English.
5.2 To order one or more Articles on the Online Shop, the customer must:
a) Complete the electronic identification form, providing all the information requested in the mandatory fields.
b) Complete the electronic order form. The order form contains information on the essential characteristics of each Article ordered and its price (including applicable taxes), the payment methods the customer may use to purchase each Article, and the delivery arrangements for the Article(s).
c) Read and accept these General Terms and Conditions of Sale.
d) Validate the order after checking it.
e) Choose the payment method for the order and enter the payment details.
f) Confirm the order and its payment.
g) The order is only definitively registered once the order summary screen has been validated.
5.3 From this confirmation, the order is considered irrevocable and may only be called into question under the conditions set out below.
5.4 The order form will be kept in SABRE's IT systems for the time necessary to ship the order and in compliance with legal retention periods. The customer may access his or her order form on simple request.
5.5 Within a maximum of 1 working day, SABRE will send the customer, by email to the address he or she has registered, a confirmation of the order summarising the information contained in the registered order form. This email will serve as proof of the transaction.
5.6 This order confirmation constitutes proof for the customer of the order placed on the Online Shop, and the customer is advised to keep it.
5.7 If the Article(s) ordered on the Online Shop turn out to be totally or partially unavailable after the customer has placed the order, the customer will be informed of the cancellation of the order or of its partial delivery.
In accordance with Articles L216-2 and L216-3 of the French Consumer Code, if a product is unavailable, the customer is entitled to a refund of the price of the Articles ordered within 14 days of the date on which the contract was terminated.
Article 6 – PRICES
6.1 The sale prices of the Articles are expressed in euros, inclusive of all taxes and exclusive of delivery charges. Any delivery charges are shown on the Online Shop before the customer validates the order.
Delivery charges are payable by the customer, unless otherwise agreed in writing by SABRE.
6.2 The prices of the Articles may change at any time. The sale price applied to each Article purchased is the price shown on the Online Shop at the time the order is registered.
6.3 Any change in the rate of value added tax (VAT) will be immediately reflected in the sale price of the Articles.
6.4 Any order placed on the SABRE Online Shop may be subject to taxes and customs duties in the country of delivery (outside the European Union). These additional charges related to the delivery of Articles from the Online Shop are payable by the customer and are his or her responsibility. For further details, please consult the customs authority website of the country of delivery.
Article 7 - PAYMENT AND INVOICING
7.1 All purchases made on the Online Shop are payable upon ordering.
7.2 To pay the sale price of the Article(s) ordered, the customer uses one of the payment methods indicated in the order form.
7.3 The payment methods accepted by SABRE for purchases made on the Online Shop are bank card, Shopify paiements, Klarna for countries that use the euro, and PayPal.
7.4 For bank card payments, the customer must enter in the fields provided on the order form the card number, its expiry date and the three-digit security code on the back of the card. The entry of this information is secured by SABRE's financial partners (CIC, Shopify paiements, Klarna for countries that use the euro or PayPal).
7.5 This information is not collected by SABRE but solely by its financial partners (CIC, Stripe or PayPal), and is only stored by these partners with the customer's express consent, as requested by said partners.
7.6 SABRE reserves the right to suspend any order and/or delivery in the event of suspected fraud.
7.7 SABRE reserves the right to refuse to make a delivery or honour an order placed by a customer who has not paid, in full or in part, for a previous order, or with whom a dispute is ongoing.
7.8 SABRE reserves the right to take legal action against any fraudulent use or attempted fraudulent use of means of payment.
7.9 SABRE expressly retains ownership of the Article(s) delivered until full payment of the price, principal and interest.
7.10 The mere handing over of payment instruments does not constitute payment.
7.11 If the customer fails to fulfil his or her payment obligations, for any reason whatsoever, SABRE will be entitled to demand the immediate return of the Article(s) delivered, at the customer's sole expense.
7.12 The invoice for the order will be sent to the customer and may be requested from SABRE's Customer Service once payment for the order has actually been received.
Article 8 - DELIVERY
8.1 Articles are delivered to the address indicated by the customer on the order form, only within the geographical delivery area offered by the Online Shop and shown at the time of ordering.
8.2 Delivery takes place within 10 working days of the date of the order, unless otherwise explicitly indicated to the customer on the Online Shop before the order is placed and validated, in particular during summer periods or public holidays. The delivery time is specified when choosing the delivery method and is restated in the order confirmation email.
8.3 Delivery is carried out by a carrier acting as a service provider for SABRE. Within the European Union, orders are delivered by Colissimo or UPS. Outside the European Union, orders are delivered exclusively by UPS. The name of the carrier is indicated to the customer when ordering.
8.4 Any parcel that cannot be delivered because of an incorrect or incomplete address provided by the customer when ordering will be re-shipped at the customer's expense.
8.5 If the customer is absent at the time of delivery, he or she will be notified by SABRE or its delivery service provider.
8.6 Delivery is deemed to have taken place when the Article(s) ordered are handed over to the customer in their parcel(s) at the delivery address indicated by the customer on the order form.
8.7 The Article(s) ordered will be handed over in accordance with the arrangements specified when ordering.
8.8 To enable SABRE to make a claim against its carrier, the customer must inform SABRE within 15 days if the Articles arrived damaged. In any event, the customer may invoke the legal guarantees described in Article 15 if a damaged Article is received.
8.9 The customer must inform SABRE if the Articles received do not correspond to the order. If the products delivered do not conform, the customer may invoke the legal guarantees described in Article 15.
8.10 If one or more of the items ordered is unavailable, or if SABRE is unable to deliver within 10 days of the order, the customer will be offered a refund of the purchase.
8.11 Any claim relating to a parcel not received or lost, or to a missing Article, must be submitted to Customer Service within a maximum of 30 days from the delivery date indicated by the carrier.
After this period, no claim can be accepted, unless otherwise provided by law.
8.12 The risk of loss or damage is borne by SABRE from the moment the products leave SABRE's premises until their actual delivery.
8.13 Articles L216-2, L216-3 and L216-4 of the French Consumer Code
Article L216-2
If the trader fails to fulfil the obligation to deliver the goods or supply the service on the date or by the end of the period provided for in the first paragraph of Article L. 216-1 or, failing that, no later than thirty days after the conclusion of the contract, the consumer may terminate the contract by registered letter with acknowledgement of receipt or in writing on another durable medium if, after having requested the trader, in the same manner, to make the delivery or supply the service within a reasonable additional period, the trader has not done so within that period.
The contract is deemed to be terminated upon receipt by the trader of the letter or written notice informing it of this termination, unless the trader has performed in the meantime.
The consumer may terminate the contract immediately if the trader refuses to deliver the goods or supply the service, or if it fails to fulfil its obligation to deliver the goods or supply the service on the date or by the end of the period provided for in the first paragraph of Article L. 216-1 and that date or period constitutes an essential condition of the contract for the consumer. This essential condition results from the circumstances surrounding the conclusion of the contract or from an express request by the consumer before the conclusion of the contract.
Article L216-3
Where the contract is terminated under the conditions provided for in Article L. 216-2, the trader shall refund the consumer the full amount paid, no later than fourteen days following the date on which the contract was terminated.
Article L216-4
Any risk of loss of or damage to the goods is transferred to the consumer when the consumer, or a third party designated by the consumer other than the carrier proposed by the trader, takes physical possession of the goods.
Article 9 - RIGHT OF WITHDRAWAL
9.1 Without prejudice to the provisions of Article 10.4 below, the customer has a withdrawal period of 30 working days from receipt of the entire order placed on the Online Shop (i.e. sixteen (16) days more than the statutory withdrawal period).
Receipt of the order means the delivery of the parcel to the address indicated and the taking of physical possession of the goods by the customer or by a third party, other than the carrier, designated by the customer.
During this period, the customer may return the Article(s) that do not suit him or her, free of charge and without any other penalty.
9.2 Within this 30-day period, the customer must inform SABRE of his or her wish to withdraw, using the withdrawal form attached to the order confirmation email, the paper form included in the parcel, by calling +33 (0)1 30 09 79 70, via the online form on the SABRE website, by post (to 4 allée des Vergers, 78240 Aigremont, France) or by any other unambiguous statement.
Confirmation that the withdrawal request has been registered will then be sent to the customer, together with a prepaid return shipping label, SABRE bearing the cost of returns from France and the Member States of the European Union.
9.3 The customer must then return the products concerned to SABRE (at the following address: SABRE Customer Service, 4 allée des Vergers, 78240 Aigremont, France) within a maximum of 14 days of notifying the decision to withdraw or of receiving the prepaid return shipping label, whichever is later. The products must be returned in a carefully packed box.
9.4 The customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.
9.5 Effects of withdrawal: If the right of withdrawal is exercised under the conditions defined above, SABRE will refund any sums already received for the purchase of the Articles subject to the withdrawal, including delivery charges, within 14 days of the date on which it was informed of the customer's decision to withdraw.
This refund may be withheld until SABRE has received the goods back or until the customer has supplied evidence of having sent back the goods, whichever is earlier.
9.6 The refund will be made using the same means of payment as the one used by the customer for the order, unless expressly agreed otherwise with the customer.
9.7 Withdrawal form
The withdrawal form and the information on exercising the right of withdrawal are sent to the customer by email after each order together with the order receipt, and are included in paper form in each parcel of the order.
WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from the contract.
To: SABRE – 4 allée des Vergers – 78240 Aigremont – France
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
…………………………………………………………………………………………………………………………………………………………….
Ordered on (*)/received on (*): ……………………………………………………………………………………………………………..
Name of consumer(s): ………………………………………………………………………………………………………..
Address of consumer(s): ……………………………………………………………………………………………………
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
INFORMATION ON EXERCISING THE RIGHT OF WITHDRAWAL
Right of withdrawal
You have the right to withdraw from this contract without giving any reason within thirty working days.
The withdrawal period will expire thirty working days after the day on which you, or a third party other than the carrier and designated by you, take physical possession of the goods.
To exercise the right of withdrawal, you must inform us (SABRE – 4 allée des Vergers – 78240 Aigremont – France, +33 (0)1 30 09 79 70) of your decision to withdraw from this contract by an unambiguous statement (e.g. a letter sent by post or an email). You may use the model withdrawal form, but it is not obligatory.
You can also electronically fill in and submit the model withdrawal form or any other unambiguous statement on our website https://saireparis.com. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than fourteen working days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen working days from the day on which you communicate your withdrawal from this contract to us.
We will bear the cost of returning the goods.
Exception to the right of withdrawal
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to Articles that are personalised or made to your specifications. These Articles cannot be returned or refunded, except in the event of a manufacturing defect or non-conformity.
Article 10 - RETURNS AND CUSTOMER SERVICE
10.1 Contacting Customer Service
For any question about SABRE's products or services or about an order on the Online Shop, the customer may contact SABRE's Customer Service:
a) Using the form on our contact page
b) By telephone on +33 (0)1 30 09 79 70, Monday to Friday, from 9 am to 12 pm and from 1 pm to 5 pm (Paris time)
c) By post to: Sabre – 4 allée des Vergers – 78240 Aigremont – France
10.2 Right of withdrawal
The terms of the right of withdrawal are set out in Article 9 of these General Terms and Conditions of Sale.
10.3 Requesting a return
Articles may be returned for a refund within 30 days of the date of purchase, provided they are in their original, unused condition and accompanied by the receipt or invoice.
This right of return does not apply to personalised or made-to-measure Articles, except in the event of a defect or non-conformity of the product.
Returns can be made either directly in one of our shops, by post to our postal address, or using the returns form available here: https://saireparis.com/en/pages/faire-un-retour.
Refunds will be made to the customer's original means of payment within 14 days of receipt of the returned goods. Sabre Paris only refunds standard delivery charges. We do not refund supplements paid for express delivery or delivery at a specific time.
10.4 Personalised Articles
Returns and right of withdrawal: In accordance with Article L221-28(3) of the French Consumer Code, the customer may not return the order and/or exercise the right of withdrawal where the order concerns cutlery that has been personalised or made to measure for the customer's needs.
10.5 Contacting the mediator
The procedure for contacting our mediator is set out in Article 14.4 of these General Terms and Conditions of Sale.
Article 11 - FORCE MAJEURE
SABRE shall not be held liable for any failure to perform its contractual obligations in the event of force majeure, as defined by the case law of the French courts, preventing the proper performance of orders.
Article 12 – USE OF THE WEBSITE
12.1 All components of the SABRE website are and remain the exclusive intellectual property of SABRE.
12.2 No one is authorised to reproduce, exploit, redistribute or use, for any purpose whatsoever, even partially, any components of the website, whether software, visual or sound, without the express and explicit written consent of SABRE.
12.3 Any simple link or hyperlink is strictly prohibited without the express and explicit written consent of SABRE.
Article 13 – ARCHIVING AND PROOF
13.1 SABRE archives purchase orders and invoices on a secure and durable medium constituting a faithful copy, in accordance with Article 1379 of the French Civil Code.
13.2 SABRE's computerised records will be considered by the parties as proof of the communications, orders, payments and transactions between the parties, unless the customer provides evidence to the contrary.
Article 14 - APPLICABLE LAW AND DISPUTE RESOLUTION
14.1 These online terms and conditions of sale are governed by French law.
14.2 Contracts between SABRE and Online Shop customers are governed in particular by the French Consumer Code and the French Civil Code in force.
14.3 In the event of a dispute, jurisdiction is conferred on the competent French courts, notwithstanding multiple defendants or third-party claims.
The competent courts are those whose territorial jurisdiction covers either the customer's domicile at the time the contract was concluded, the place where the damage occurred, or SABRE's registered office.
14.4 In accordance with Article L. 612-1 of the French Consumer Code, after having first contacted SABRE's Customer Service, and if a disagreement persists following the response given by the department in charge of handling the complaint, the customer of the Online Shop may seek the opinion of the Consumer Mediator.
14.5 SABRE's Consumer Mediator is the Association Nationale des Médiateurs (ANM):
2 RUE DE COLMAR, 94300 VINCENNES, FRANCE
14.6 The Mediator's opinion is not binding and the customer remains free to refer the matter to the competent courts.
14.7 In accordance with Article L. 612-1 of the French Consumer Code, the customer may use the mediation service offered by SABRE free of charge, either online at www.anm-conso.com or by post at the following address: Médiation de la Consommation ANM CONSO, 2 RUE DE COLMAR, 94300 VINCENNES, FRANCE.
14.8 ANM Conso may handle cases falling within its areas of competence (as validated by the French Commission for the Evaluation and Control of Consumer Mediation).
Article 15 – GUARANTEES
15.1 SABRE guarantees the conformity of the Articles sold on the Online Shop. Accordingly, any claim under the legal guarantee of conformity (provided for in Articles L. 217-4 et seq. of the French Consumer Code) or the guarantee against defects in the goods sold (within the meaning of Articles 1641 et seq. of the French Civil Code) must be addressed to SABRE – 4 allée des Vergers – 78240 Aigremont – France.
15.2 SABRE is liable for any lack of conformity of the goods with the contract under the conditions of Articles L. 217-4 et seq. of the French Consumer Code, and for hidden defects in the goods sold under the conditions of Articles 1641 et seq. of the French Civil Code.
15.3 The guarantee for any goods sold by SABRE on its Online Shop is 24 months from the date of actual delivery of the goods.
15.4 Products or services that have been modified, repaired, integrated or added to by the customer or by any other person not authorised by SABRE are excluded from the guarantee.
15.5 Legal guarantee of conformity:
When acting under the legal guarantee of conformity, the customer:
- has a period of two years from delivery of the goods to take action;
- may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code;
- is exempted from proving the existence of the lack of conformity of the goods during the six months following delivery of the goods.
This period is extended to twenty-four months from 18 March 2016, except for second-hand goods.
The legal guarantee of conformity applies independently of any commercial guarantee that may be granted.
The customer may invoke the guarantee against hidden defects in the goods sold within the meaning of Article 1641 of the French Civil Code and may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code.
15.6 Legal guarantees
All Products sold on the SABRE Website benefit from the legal guarantee of conformity (Articles L217-1 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code), allowing you to return Products delivered that are defective or do not conform.
15.7 Legal guarantee of conformity
You have a period of two years from delivery of the Product to take action under the legal guarantee of conformity.
In this case, you may choose between repair or replacement of the Product, subject to the cost conditions provided for in Article L217-9 of the French Consumer Code.
For contracts concluded on or after 18 March 2016, you are exempted from proving the existence of the lack of conformity of the Product during the twenty-four (24) months following delivery of the Product. For contracts concluded before that date, the defect is presumed for six (6) months.
SABRE undertakes, as far as possible and reasonable:
either to replace the Product with an identical product (subject to available stock);
or to exchange the Product for a product of equivalent quality and price (subject to available stock);
or to refund the price of the Product within 30 days of the legal guarantee of conformity being invoked, if replacement with an identical or equivalent Product proves impossible.
- Article L217-4 of the French Consumer Code: The seller shall deliver goods in conformity with the contract and shall be liable for any lack of conformity existing at the time of delivery. The seller shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation where the latter was made its responsibility under the contract or was carried out under its responsibility.
- Article L217-5 of the French Consumer Code: The goods are in conformity with the contract:
If they are fit for the purpose usually expected of similar goods and, where applicable:
- if they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
- if they have the qualities that a buyer may legitimately expect having regard to public statements made by the seller, the producer or its representative, in particular in advertising or labelling;
Or if they have the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, made known to the seller and accepted by the seller.
- Article L217-12 of the French Consumer Code: Any action resulting from a lack of conformity is time-barred two years after delivery of the goods.
15.8 Legal guarantee against hidden defects
In addition, you may decide to invoke the guarantee against hidden defects in the goods sold within the meaning of Article 1641 of the French Civil Code. In this case, you may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code.
To invoke the guarantee against hidden defects:
1- the defect must prevent you from using the Product normally;
2- at the time of purchase, you could not have detected the defect affecting the Product;
3- the defect must not result from improper use of the product;
4- you must take action within two years from the day you discovered the defect in order to benefit from this guarantee.
You may choose between cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the French Civil Code.
- Article 1641 of the French Civil Code: The seller is bound by a guarantee against hidden defects in the thing sold which render it unfit for its intended use, or which so impair that use that the buyer would not have acquired it, or would only have paid a lower price for it, had he known of them.
- Article 1648, paragraph 1, of the French Civil Code: An action arising from latent defects must be brought by the buyer within two years of the discovery of the defect.
To exercise the legal guarantees, please contact SABRE (see Article 10 of these General Terms and Conditions of Sale). In any event, SABRE's liability shall not exceed the value of the Product(s) purchased.
15.9 Exclusion of guarantees: The guarantees do not apply to defects resulting from any intervention on your part, such as misuse or repair.
Article 16 – PERSONAL DATA
At SABRE, the protection and confidentiality of your data is a major priority. That is why we are committed to ensuring the highest level of protection for your data, in compliance with the applicable personal data protection regulations.
This personal data protection statement applies to all of SABRE's e-commerce activities, in particular the websites published and operated by SABRE, whose registered office is at 4 allée des Vergers, 78240 Aigremont, France, and which is registered with the Versailles Trade and Companies Register under number 390 649 044.
It describes how SABRE (hereinafter "SABRE" or "We") collects your personal data (hereinafter "data") and the rights you have regarding the processing of your personal data.
By using our website, or the products, services, offers or communication tools we provide in the course of our business, you accept the provisions contained in this statement. SABRE may amend these provisions where necessary, in particular to take account of regulatory changes.
16.1 DATA CONTROLLER
Sabre's service offers and websites are operated by SABRE, an SAS with a share capital of €1,050,000, whose registered office is located at 4 allée des Vergers, 78240 Aigremont, France.
SABRE is registered with the Versailles Trade and Companies Register under number 390 649 044.
SABRE acts as data controller within the meaning of the personal data protection regulations, in particular the General Data Protection Regulation (GDPR) and the French Data Protection Act of 6 January 1978 ("Loi Informatique et Libertés").
16.2 DATA COLLECTION AND PURPOSES
The information and data you provide on SABRE's websites, as well as during your electronic or telephone exchanges with our departments, enable SABRE to:
Manage your subscriptions and account creations, fulfil the commercial commitments we make to you, and communicate with you about your contracts and about similar services and offers;
Manage your purchases and orders and ensure their transport and delivery;
Respond to your requests, in particular for information, sent to us via electronic forms or emails;
Personalise and improve the services and information we offer you.
Depending on the purpose for which the data is used, the legal basis for processing your data may be:
Your consent: satisfaction surveys, marketing, targeted advertising, participation in competitions, management of the loyalty programme, management of customer reviews of our products, special offers, promotions, coupons and guarantees, newsletter, etc.
Our legitimate interest, which may consist of:
Improving our products and services, and more precisely our business interests, in order to help us better understand your needs and expectations and thus improve, in the interest of our customers, our services, websites, applications, products and brands.
Fraud prevention, to ensure that payments are made and are not subject to any fraud or misappropriation.
Securing our tools, to ensure the protection and security of the IT tools you use and to make sure they work properly and are continuously improved.
The performance of a contract, and more specifically the provision of the services you request from us: in-store purchases, online purchases, shopping lists, delivery, invoicing, contact with the customer service centre, dispute management, etc.
Legal obligations, where the legislation in force requires the processing of data.
16.3 DATA COLLECTED
A - Information you provide to us
We collect and record all data you provide to us via electronic forms and while browsing our websites, excluding information relating to bank card payments (which is collected solely by banks and payment providers), in particular in order to respond more precisely to your requests, improve our services and communicate with you. You may choose not to provide certain data that are not essential to the performance of the services offered by SABRE.
When we collect data, we indicate the mandatory fields with a note or an asterisk. Some of the data we request are essential for the following reasons:
The performance of the contract we have concluded with you (for example, to deliver the goods you have purchased);
The provision of the service you have requested (for example, to send you a newsletter);
Compliance with legal obligations (for example, invoicing).
Failure to complete the fields marked with an asterisk may affect our ability to provide you with our products and services.
We undertake to respect the confidentiality of this data, whether your name, contact details or any other information you have provided.
B - Data collected automatically
Each time you contact us electronically, we receive and record certain categories of data (IP address, browser, language, etc.).
16.4 DATA RECIPIENTS
Access to your personal data collected, in particular via the websites, is granted to SABRE employees who need it in the course of their duties related to SABRE's business, as well as to SABRE's service providers in connection with the marketing of offers and services.
In addition, we only share your data in the following cases:
Service providers performing certain services on our behalf: these independent providers have access to the personal information necessary to perform their services and are not authorised to use it for any other purpose, in accordance with the contract binding them to
SABRE. In addition, they are required to process this information in compliance with the personal data protection regulations in force.
Transfer of businesses or activities: as part of the development of our business, we may sell or acquire all or part of companies, subsidiaries or business segments. In such transactions, your data may be transferred to them. Our commitments regarding the processing of personal data remain applicable as they stand. You will be informed when your data is transferred.
Protection of SABRE and third parties: we may disclose your data only if we are legally obliged to do so, or if such disclosure is necessary to perform and enforce our service contracts or any other agreement we have concluded with you, or to protect SABRE's rights.
With your consent: in all other cases, your data may not be passed on to a third party without your consent.
16.5 INFORMATION ABOUT TRACKING TOOLS
What is a tracking tool?
An online tracking tool (also called a tracker) is a computer program that follows the user's journey on one or more websites. Tracking uses various technologies such as IP addresses, cookies, JavaScript, etc. The purpose of these technologies is to monitor and facilitate your browsing, to send you personalised recommendations and offers, and to produce anonymous statistics. These technologies are not malicious and pose no danger to your privacy. They do not collect personal information other than that related to your browsing on the web.
What do we use cookies for?
Sabre's aim is to make personalised, individual offers to each of its customers. To this end, we place cookies to collect information about you (contents of your shopping basket, session authentication, product pages viewed, etc.). This allows us to optimise and facilitate your browsing on the website, including during your future visits.
These cookies are necessary to use the website. Without this data, not all features of the website can be provided.
Users are informed that when they visit the website, a cookie may be automatically installed on their browser. This cookie contains an anonymous identification number that allows us to recognise you when you return to our website, to optimise our website and to take your preferences into account before offering you content more closely targeted to your interests
These cookies are placed by SABRE or its service providers.
Cookies placed by the Sabre website
SABRE places cookies for technical reasons: these cookies make it possible to remember the information you have entered, to secure access to your customer account and to manage your shopping basket.
In addition, SABRE allows cookies from the following service providers:
Google Analytics: to find out more about Google's personal data policy: https://policies.google.com/privacy?hl=en
Social network cookies
Our website may offer, on certain pages, third-party applications that allow you, if you wish, to share content from our website on social networks. This is the case, for example, for Facebook. We invite you to consult the cookie policies applied by this social network:
https://www.facebook.com/help/search/?query=cookies
The social network may associate this viewing with your profile and thus adapt its commercial publications according to the websites you have visited.
We have no control over the process used by social networks to collect information about your browsing on our Website. We recommend that you consult the terms of use of your data on these social networks to find out the purposes of use.
Managing your cookies
Configuring audience measurement cookies: to refuse audience measurement cookies from Google Analytics, please visit the following page:
https://tools.google.com/dlpage/gaoptout?hl=en
More generally, you can also choose which companies you trust on the dedicated cookie control website: https://www.youronlinechoices.com/
Please note that your browser has features that allow you to refuse cookies (private browsing), to be notified before accepting cookies, or to delete them. For more information on cookies and on the various provisions described above, we recommend that you visit the website of the data protection supervisory authority of your country.
16.6 DATA RETENTION PERIOD
In accordance with the applicable data protection regulations, your data is only kept by SABRE for the time strictly necessary to achieve the commercial or legal purposes set out above.
16.7 SECURITY MEASURES
When transferring information, we use SSL (Secure Sockets Layer) software, which encrypts the information you enter before it is sent.
We maintain optimum security measures when collecting, storing and communicating your data. Our security procedures may require us to ask you for proof of identity before communicating your data to you.
SABRE undertakes not to use, exploit or disclose to any third party, free of charge or for payment, any of the data collected for any purpose other than those described above.
16.8 YOUR RIGHTS REGARDING YOUR PERSONAL DATA
You have the right to access, rectify, object to and erase your data, as well as the right to restrict processing and to data portability. Any request may be refused if it prevents us from complying with our legal obligations or if it is manifestly unfounded or excessive.
You may exercise your rights of access, rectification, objection and erasure, as well as restriction of processing and portability of the information concerning you, by contacting:
- in writing:
SABRE – GDPR Officer – 4 allée des Vergers – 78240 AIGREMONT – FRANCE
- by email: contact@saireparis.com
If you are not satisfied, you have the right to lodge a complaint with a data protection supervisory authority, in particular the authority of the Member State of your habitual residence, or with the French supervisory authority, the CNIL (www.cnil.fr).
If your telephone details are collected by SABRE, in particular when you place an order, they are used solely to enable us to fulfil our commitments to you, and in particular:
to provide you with the services provided for in the contract between us,
to contact you again following a request on your part,
to offer you new services.
Article 17 – WEBSITE HOSTING
The website www.saireparis.com is hosted by Shopify Inc. – 151 O'Connor Street, Ground Floor, Ottawa, Ontario, K2P 2L8, Canada.
Article 18 – CHANGES TO THESE TERMS AND CONDITIONS
18.1 SABRE reserves the right to modify its General Terms and Conditions of Sale.
18.2 SABRE indicates the date of the last modification at the top of its General Terms and Conditions of Sale.
18.3 Only the General Terms and Conditions of Sale in force and expressly accepted by the customer when placing the order apply to that order.
18.4 No order may be placed on the Online Shop without prior acceptance of the General Terms and Conditions of Sale in force, as indicated in Article 5.2.
These General Terms and Conditions of Sale are also attached to the order receipt sent to the customer.
After placing the order, and within a maximum of 1 working day, the customer receives by email the General Terms and Conditions of Sale in force on the date of the order.